FREQUENTLY ASKED QUESTIONS:

On the rare chance that something is wrong with your product please contact us ASAP returns@ballplayaofficial.com  It is most likely the product may have been damaged in transit. We will replace your item free of charge as long as it is returned (unworn) in a timely manner. 

Custom sublimated items will need to be remade and can take up to 4 – 6 weeks to manufacture.

Please contact us to arrange a return. we’ll gladly replace the item with a different size as long as the item is unworn, returned in a timely manner and in the condition it arrived. If your replacement size is not in stock we can back-order your item which generally takes 4 – 6 weeks for delivery. 

Unfortunately custom and pre-order custom items cannot be replaced due to incorrect sizing as they are made to order. Please refer to the sizing chart to ensure you order the correct size.

Yes we can, please get in contact with one of our friendly staff to find out how email us .

Yes, our headquarters are based in Rockhampton, Queensland. We are often visiting clients, so please make contact before dropping by.

Sublimation is the scientific word for a solid substance transitioning to gas without the intermediate liquid phase. What does this mean in relation to our products? It means that our designs are printed onto special paper (solid) and then transferred into the fabric (as gas) so that they are permanently embedded into the fabric. No cracking, peeling or fading of logos. Wash after wash your product will look as new.

Through a passion for sport and fitness, our team understands the needs of athletes and weekend warriors. Our drive to re-invest into grassroots sport and the future leaders of our favourite teams places BallPlaya Clothing as a company. 

We accept PayPal, credit card and bank transfer. 

We generally charge a flat rate of $9.95 within Australia for online shop orders. Keep an eye out for our discount coupons.

Additional charges may apply in special circumstances.

Bulk custom order shipping costs will be quoted on a per-job basis.

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